Cisco Systems, Inc. | CX IoT Incubation

UX Researcher & Designer | September 2018 – September 2019

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• Established UX/UI design and research processes with an application of design thinking methodologies to guide, but not limit, the workflow and creation of customer centric, user focused solutions for Cisco Vision and IoT digital products as well as collaboration with other internal and external Cisco teams.

• Conducted generative and evaluative user research with 60+ participants through customer surveys, contextual inquiries, usability testing, card sorting, and stakeholder interviews.

• Contributed to the development of a mature design system to create a consistent experience and decrease future design and development efforts which resulted in a 15% reduction in time to completion of designs and prototypes.

• Produced conceptual and tactical user interface designs through sketching, rapid prototyping, and supporting UX deliverables such as personas, user flows, and sitemaps.

• Educated team members and promoted transparency of the UX process and research methodologies which invited inclusive debate and established common standards and tools that promoted reuse for efficiency and agility of incubation and consistent customer experience design.

• Exercised project management tasks such as project planning initiatives and information gathering, creating/updating backlog items, writing epics and user stories for use in product roadmaps, and facilitating user research findings and design/development reviews.

• Collaborated with design, development, strategy, management, and product leads in order to create and revise UX/UI designs based on user research and business objectives.

• Gained a deeper understanding of UX/UI design, research, industry standards, product/project management, and development frameworks through tireless self-education and mentorship from senior team members.